| CHANNEX.IO LTD (United Kingdom, company no. 09250795, trading as Channex) | Channel manager / OTA connectivity | Synchronisation of rates, availability and reservations with online travel agencies, including reservation data containing guest details. Booking.com and Expedia are reached through this provider. | channex.io |
| Klok AD (Clock PMS, Bulgaria) | Property management system | Two-way synchronisation of reservations, guest profiles and folio data with the property’s PMS, where connected by the property. | clock-software.com |
| The Rocket Science Group LLC d/b/a Mailchimp | Email marketing | Marketing audience synchronisation and campaign delivery, where enabled by the property. | mailchimp.com |
| Klaviyo, Inc. (United States) | Email marketing | Marketing audience synchronisation and campaign delivery, where enabled by the property. | klaviyo.com |
| BORICA AD (Bulgaria) | Payments | Card payment processing, where enabled by the property. | borica.bg |
| myPOS Limited (Ireland) | Payments | Card payment processing, where enabled by the property. | mypos.com |
| UAB “Decentralized” (CoinGate, Lithuania) | Payments | Cryptocurrency payment processing, where enabled by the property. | coingate.com |
| OpenAI Ireland Limited | Speech synthesis | Text-to-speech for the AI concierge voice, where a voice is enabled. | openai.com |
| Eleven Labs Inc. (ElevenLabs) | Speech synthesis | Premium text-to-speech for the AI concierge voice, where a premium voice is enabled. | elevenlabs.io |
| Amazon Web Services EMEA SARL | Cloud infrastructure & AI | Application hosting, databases, file storage, and AI model inference (Amazon Bedrock). | aws.amazon.com |
| Anthropic, PBC (via Amazon Bedrock) | AI models | Large-language-model inference powering the AI concierge and platform AI features. | anthropic.com |
| Postmark (ActiveCampaign, Inc.) | Email delivery | Transactional and guest email sending, including per-property sending domains. | postmarkapp.com |
| Stripe, Inc. | Payments | Guest card payments, where a property has enabled Stripe with its own account. Not used for payments from hotels to us. | stripe.com |
| Revolut Bank UAB | Payments | Guest card payments where a property has enabled them, and separately the platform billing rail for subscription payments from hotels to HotPilot. | revolut.com |
| Paypercut | Payments | Alternative payment processing where enabled by the property. | paypercut.com |
| LINK Mobility Poland sp. z o.o. (SMSAPI) | SMS & messaging | Guest SMS notifications (booking confirmations, payment links, stay messages). | smsapi.com |
| Cloudflare, Inc. | CDN, DNS & TLS | Content delivery, DNS management and TLS certificates for custom property domains. | cloudflare.com |
| Better Stack (Better Stack, Inc.) | Infrastructure monitoring | Application logs and uptime monitoring. Log lines can incidentally contain a guest e-mail address where an error relates to a specific message; retained 3 days. | betterstack.com |
| Atlassian Pty Ltd | Engineering issue tracking | Confirmed support-ticket defects are filed to our engineering tracker: the ticket subject, the reporter’s description and a technical summary with personal identifiers masked before it leaves the platform. Guest records are referenced by identifier only. | atlassian.com |
| Google LLC | Analytics & business tools | Website analytics (Google Tag Manager) and Google Business Profile review integration. | about.google |
| Meta Platforms Ireland Ltd | Marketing & messaging | Marketing measurement (Meta Pixel / Conversions API) and WhatsApp, Messenger & Instagram guest messaging channels where enabled. | meta.com |
| PostHog, Inc. | Product analytics | Onboarding-wizard telemetry — property identifier, subdomain and setup progress. Hosted in the EU. Carries no guest data. | posthog.com |
| TikTok (TikTok Technology Limited) | Advertising measurement | Advertising pixel and conversions API, enabled by a property on its own site with its own account. Receives page views, IP and device data, and a hashed e-mail address on conversion. The property is the controller for this. | tiktok.com |
| Reddit, Inc. | Advertising measurement | Advertising pixel and conversions API, enabled by a property on its own site with its own account. Receives page views, IP and device data, and a hashed e-mail address on conversion. The property is the controller for this. | reddit.com |
| Snap Inc. | Advertising measurement | Advertising pixel and conversions API, enabled by a property on its own site with its own account. Receives page views, IP and device data, and a hashed e-mail address on conversion. The property is the controller for this. | snapchat.com |
| Pinterest, Inc. | Advertising measurement | Advertising pixel and conversions API, enabled by a property on its own site with its own account. Receives page views, IP and device data, and a hashed e-mail address on conversion. The property is the controller for this. | pinterest.com |
| LinkedIn Ireland Unlimited Company | Advertising measurement | Advertising pixel and conversions API, enabled by a property on its own site with its own account. Receives page views, IP and device data, and a hashed e-mail address on conversion. The property is the controller for this. | linkedin.com |
| Slack Technologies, LLC | Internal operations | Operational alerts and support escalations to the HotPilot team. | slack.com |
| Telegram FZ-LLC | Guest messaging | Optional chatbot messaging channel enabled per property. | telegram.org |
| Viber Media S.à r.l. | Guest messaging | Optional chatbot messaging channel enabled per property. | viber.com |
| Booking.com B.V. | Distribution channel | Channel-manager synchronisation of rates, availability and reservations where connected by the property. | booking.com |
| Expedia Group, Inc. | Distribution channel | Channel-manager synchronisation of rates, availability and reservations where connected by the property. | expediagroup.com |
