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casino GUEST GAMIFICATION

Your hotel, but they want to play.

A perk a guest earned beats a discount they ignored. Spin-to-win, quizzes and streaks that turn a browsing visitor into a booking — and a booking into a regular.

9 sec from tap to prize 3.4× more email opt-ins Zero developer time

The Problem

Discount codes stopped working.
Everyone has them.

A pop-up offering 10% off is background noise — guests close it without reading. Meanwhile the email capture it was guarding collects nothing, the OTA keeps the booking, and you pay commission on a guest who was already on your site. The offer isn't the problem. Being handed something you didn't earn is.

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The Solution

Make them win it instead.

The same perk lands completely differently when a guest spins for it. They stay on the page, they hand over an email address without being asked twice, and the prize arrives attached to a real booking — not a code they screenshot and forget.

check_circle Spin-to-win, scratch card, or a quiz about your region
check_circle Skinned in your colours, your logo, your fonts
check_circle You set the odds — the platform enforces them
check_circle Wins redeem themselves at checkout, with no staff involved
Features

Watch one land.

Three seconds, start to finish — the spin, the win, and the prize attaching itself to the booking.

GAME TYPES

Pick the mechanic that fits the moment.

Different points in the guest journey want different games. All of them are one toggle away.

Spin-to-win

The exit-intent classic. One spin, one perk, and an email address you didn't have to beg for.

Scratch card

Quieter and more tactile. Works well post-booking, in a pre-arrival email, or on a confirmation page.

Local quiz

Three questions about your region. Guests learn something, you learn what they're interested in.

Streaks

Reward the second and third stay. The cheapest booking you will ever make is the repeat one.

Badges

Quiet status for returning guests, visible in their portal. No prize budget required.

Concierge games

The AI concierge can offer a game mid-conversation, when the guest is already engaged.

Features

Everything the mechanic needs, already wired.

01 SETUP

Live in an afternoon, not a sprint.

Choose a mechanic, upload your logo, set the prizes and the odds. There is no snippet to paste and nobody to brief — the game inherits your branding automatically and appears wherever you point it.

Your palette, logo and fonts applied automatically
Embed on the site, in an email, or inside the concierge
Per-property — every hotel in the group runs its own
Preview the exact guest experience before it goes live
Turn it off in one click, without touching the site
HotPilot SETUP
02 PRIZES & ODDS

You decide what's winnable, and how often.

Room upgrade, spa hour, late checkout, a gift voucher, a straight discount. Set a probability against each and the platform holds to it — no accidental giveaway because a prize was left uncapped.

Weighted odds enforced server-side, not in the browser
Caps per prize, per day, and per guest
Vouchers issue as real redeemable codes
A losing spin still captures the email, politely
Every draw is logged and auditable
HotPilot PRIZES & ODDS
03 AFTER THE WIN

The prize collects itself.

A win isn't a screenshot the guest has to remember. It emails itself, attaches to the booking as a coupon, and can start a follow-up journey in Automations Studio — so the game feeds your marketing instead of sitting beside it.

Win email sends automatically, in the guest's language
Prize applies at checkout without a code to type
Winners enter a Studio automation as a segment
Opt-ins land in the guest CRM with consent recorded
Redemption rate reported per prize and per game
HotPilot AFTER THE WIN

Impact

What gamified stays actually change.

3.4×

more email opt-ins than a plain capture form

+18%

direct bookings where a game is live

9 sec

average time from first tap to claimed prize

0

lines of code you have to write

FAQ

Frequently Asked Questions

Everything you need to know about this feature.

It looks like whatever you skin it as. The game inherits your palette, logo and typography, so it reads as part of your site rather than a third-party widget. If a spin wheel is wrong for your positioning, the scratch card and the local quiz are considerably quieter, and the badge system has no prize mechanic at all.

Odds are weighted and enforced on the server, never in the browser, and every prize can carry a cap per day, per guest and in total. When a cap is reached that prize simply stops appearing in the draw. Every draw is logged, so you can reconcile what went out against what was redeemed.

That's your choice per game. If you do require it, the consent wording shown is recorded alongside the address, so the opt-in is defensible under GDPR rather than assumed — the same consent record the booking checkout writes.

You keep the email address and the interest signal, and they enter a segment you can follow up automatically. Prizes carry an expiry, so an unclaimed win doesn't sit on your books indefinitely.

That's mainly where it's used. The games are built mobile-first and work as well inside an email or the AI concierge on a phone as they do on a desktop site.

Give them a reason to
stay on the page.

Set up your first game this afternoon and see what a guest does when the perk is something they won.