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HotPilot Pricing

AI Revenue Engine

  • • Conversational Booking Engine
  • • AI Upsell & Cross-sell (rooms, extras, F&B)
  • • Direct Booking Optimization (CRO toolkit, abandoned-cart recovery)
  • • Payments Suite (multi-currency, deposits, instalments, local rails)
  • • Revenue Attribution Analytics

Your AI sales team works the funnel 24/7 - capturing demand, lifting basket size, and showing you exactly which channels earn their keep.

Available for hospitality teams that want to control the narrative and get access to reliable data & multiple touchpoints with their audience.

Save 25%*

* You save an average of 25% off the fixed plan.

🛏️ Rentals Plans

Rentals

Rentals

1 - 5 UNITS

€18.75 /monthly

€225 billed annually

1.5% commission

  • Mini Website included
  • AI conversations: 500/month
  • Up to 3 automation flows
  • Basic booking engine
  • No advanced CRM
Select Plan >
Property Managers

Property Managers

5 - 20 UNITS

€112.50 /monthly

€1,350 billed annually

1.5% commission

  • Mini Websites for all properties
  • AI conversations: 2,500/month
  • 5 automation flows
  • Multi-property dashboard
  • Basic CRM
  • AI tools & scaling ops with usage limitations
Select Plan >

🏨 Hotel Plans

Micro Hotels

Micro Hotels

20 - 50 UNITS

€149.20 /monthly

€1,790 billed annually

1.2% commission

  • Website builder for €500 (one time)
  • AI conversations: 5,000/month
  • 5 automation flows
  • Booking engine optimization
  • Email campaigns
  • AI tools & scaling ops with usage limitations
Select Plan >
Mid-Sized Hotels

Mid-Sized Hotels

50 - 150 UNITS

€299.20 /monthly

€3,590 billed annually

1.2% commission

  • AI conversations: 10,000/month
  • Advanced CRM segmentation
  • 20 automation flows
  • Channel manager included
  • AI tools & scaling ops with usage limitations
Select Plan >
Large Hotels

Large Hotels

150 - 350 UNITS

from €599.20 /monthly

€7,190 billed annually

1.2% commission

  • AI conversations: 25,000/month
  • Advanced AI personalization
  • Unlimited automation flows
  • API integrations
  • Phone CRM integrations
  • Hotel assistant usage limits may apply
Select Plan >
Resorts

Resorts

200 - 400+ UNITS

from €1,125.00 /monthly

€13,500 billed annually

0.75% commission

  • AI conversations: 50,000+/month
  • Advanced analytics
  • Dedicated onboarding
  • Dynamic hotel pricing options
  • Competitor analyses in real time
  • Get in touch for more tools
Select Plan >
Hotel Chains / Groups

Hotel Chains / Groups

CUSTOM

€3K–10K /monthly

0.5% – 1% commission

  • Cross-property intelligence
  • Centralized CRM
  • AI learning across properties
  • Custom integrations
  • Dedicated success manager
Select Plan >

We provide Network-level intelligence + revenue optimization

Important: All Pricing Plans are VAT excluded.

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IMPORTANT LIMITATIONS THAT MIGHT OCCUR

1. When a plan's AI allowance runs out
• At 90% we email you, so you can top up or move up a tier
• At 100% we add a buffer worth another 10% of the allowance, and AI keeps running on it
• If that buffer runs out too, AI features pause until you top up or the next monthly allowance arrives — bookings, the calendar, channel sync and payments keep running throughout

2. Add-On Modules
Some of the external software providers that we are integrating with might be available only with Add-On Apps or Modules that have additional pricing non-related to the hotpilot main plans.

PRICING FAQ

Straight answers about what you pay.

Two lines on your invoice: a subscription for the platform, and a small commission on the bookings it produces. Everything below explains exactly how the second one is calculated — including the parts most vendors leave out.

01

The model in one minute

Two components, one invoice.

1. A subscription — a fixed monthly or annual fee for the platform, set by your property type and unit count. It covers the booking engine, the AI layer, the PMS and operations tools, analytics and automations in your plan.

2. A performance commission — a small percentage of the booking volume the platform produces for you. It ranges from 1.5% down to 0.5% depending on your plan, and it is billed after the fact, never in advance.

You always know the floor (the subscription) and the ceiling moves only when your revenue does.
Because the two halves of HotPilot cost differently and earn differently.

The platform — hosting, PMS, channel sync, support — is a fixed cost to run, so it is priced as a fixed fee. The AI revenue engine is the part that actively sells for you, and it should only get paid when it does. A pure subscription would charge you the same whether we produced one booking or a thousand. A pure commission would price like an OTA.

The blend keeps our incentive pointed where yours is: more direct bookings, at a rate that is a fraction of what a channel takes.
By property type and unit count.
  • Rentals (1 - 5 UNITS) — €18.75/month, 1.5% commission.
  • Property Managers (5 - 20 UNITS) — €112.50/month, 1.5% commission.
  • Micro Hotels (20 - 50 UNITS) — €149.20/month, 1.2% commission.
  • Mid-Sized Hotels (50 - 150 UNITS) — €299.20/month, 1.2% commission.
  • Large Hotels (150 - 350 UNITS) — €599.20/month, 1.2% commission.
  • Resorts (200 - 400+ UNITS) — €1,125.00/month, 0.75% commission.
  • Hotel Chains / Groups (CUSTOM) — €3K–10K/month, 0.5% – 1% commission.
The bigger your inventory, the lower your rate. Larger plans also come with a bigger included AI allowance.
No. Every price on this page is quoted excluding VAT. VAT and any other applicable indirect, withholding or transaction taxes are added at the prevailing rate on your invoice. Invoices are issued in EUR by default.
Only where it is stated on the plan. Micro Hotels carry a one-time €500 setup fee for the website builder. Resorts and Chains include dedicated onboarding in the plan. If a migration needs work beyond standard onboarding, it is quoted before it starts — never added after the fact.
02

How the commission is calculated

On the Commissionable Booking Volume for the billing period.

The calculation runs in three steps:

① Start with the gross value of every booking recorded through, or attributable to, the platform in that period.
② Subtract cancelled bookings and no-shows — but only up to your Cancellation Allowance (see below).
③ Apply any credits or adjustments.

Your commission rate is applied to what remains.
Any reservation of accommodation, an ancillary service, or an upsell that is generated, processed, modified or recorded through the platform. That includes rooms sold by the AI concierge, rooms sold through the booking engine, and the upsells and add-ons sold alongside them.
Gross. The commission base is the gross value of the booking as recorded, before your own deductions. That is the deliberately simple part: one number, taken from the same reservation record you can see in your dashboard, with no netting exercise to reconcile at month end.
It is the buffer that stops you paying commission on business that never happened.

Every billing period you get an allowance equal to 20% of the gross value of all bookings recorded in that period. Cancellations and no-shows are pulled out of the commission base up to that amount, automatically — no claim, no form, no support ticket. The one thing you do need to do is record each cancellation, no-show, retained amount and refund in the platform within fifteen (15) days of it happening; anything not recorded cannot be excluded.

For most properties, cancellations sit comfortably under 20% — which means in a normal month you effectively pay commission only on business that stuck.
The excess stays in the commission base.

This is the honest part of the model, and we would rather you read it here than discover it on an invoice. The allowance is generous but it is not unlimited — because the AI, the engine, the messaging and the infrastructure all did their work regardless of whether the guest later cancelled.

In practice it means your effective rate stays exactly at your headline rate while cancellations stay under 20%, and creeps slightly above it if they run higher. The worked example below shows the difference in real numbers.
Money you keep from a cancelled booking — cancellation fees, no-show charges, non-refundable prepayments and forfeited deposits.

Retained Amounts always stay inside the Commissionable Booking Volume, whether or not you have allowance left. The logic is straightforward: if the booking still earned you revenue, it is still revenue the platform produced. What you never pay commission on is money that left your account.
It is treated exactly like a cancellation. The refunded amount comes out of the commission base, drawing on the same 20% allowance for that period. Anything you retained stays in.
On your monthly statement. It itemises gross booking volume, the exclusions applied, the Cancellation Allowance used, and any credits — line by line, against the same reservations in your dashboard. If the number surprises you, you can trace it in under a minute.
03

A working example

A 90-room hotel on the Mid-Sized plan (€299.20/month, 1.2% commission) has a heavy-cancellation September.

September Amount
Gross booking volume recorded in September €120,000.00
Cancellations and no-shows in the period €31,000.00
of which retained (deposits, no-show fees) €2,800.00
Cancellation Allowance (20% × €120,000) €24,000.00
Cancellations eligible for exclusion (€31,000 − €2,800 retained) €28,200.00
Actually excluded (capped at the allowance) €24,000.00
Commissionable Booking Volume €96,000.00
Commission @ 1.2% €1,152.00
Subscription for the month €299.20
Total, excluding VAT €1,451.20

Now the same month with normal cancellations. Gross volume €120,000, cancellations of €12,000 (10%), nothing retained. The full €12,000 is excluded, the Commissionable Booking Volume is €108,000, and the commission is €1,296.00.

What that comparison actually shows. In the normal month the hotel realised €108,000 and paid €1,296 — an effective rate of exactly 1.20%. In the heavy month, with more than a quarter of its bookings cancelling, it realised €91,800 and paid €1,152 — an effective 1.25%. The allowance held the rate at the headline number right up to 20% cancellations, and beyond that the effective rate moved by five hundredths of a percentage point. That is the whole shape of the model in one line.

04

Limits, overages and add-ons

We tell you long before it becomes a problem. At 90% of your allowance we email you, so you can top up or move up a tier while everything is still running. If you do reach 100%, nothing stops there either — we automatically add a buffer worth another 10% of your allowance, and your concierge keeps answering guests on it while you decide. Only once that buffer is spent do AI features pause: the concierge, automatic translations and AI-drafted replies wait until you top up or your next monthly allowance arrives. Bookings, the calendar, channel sync and payments are never affected.
No. A booking your AI takes is an ordinary direct booking, billed exactly like any other — there is no per-booking AI fee. The monthly AI allowance is the only AI meter, and everything the AI does draws on it: concierge replies, translations, drafted responses. If you need more before the month turns, buy a top-up under Admin → AI Credits. Top-up credit carries over month to month; the included allowance resets on the 1st and does not roll over.
Some are; some are separate. Modules such as WhatsApp/SMS automation and advanced analytics are charged as add-ons and invoiced alongside your subscription in the month following use. Where a module depends on an outside provider — messaging carriers, payment processors — that provider's own charges are passed through at cost and shown separately.
Tell us and we move you up; tiers follow unit count. Moving up mid-term is prorated from the change date, and it often lowers your commission rate at the same time — a property manager crossing from 18 units into the 20–50 band goes from 1.5% to 1.2%, and a 150-room hotel growing into resort scale goes from 1.2% to 0.75%. Growth is one of the few upgrades that pays for itself.
05

Billing, invoicing and contract

Subscription — in advance, monthly or annually.
Commission — in arrears, in the calendar month following the billable period.
Overages — in arrears, with the next invoice.
Add-ons — with the subscription invoice following the month of use.

You are never asked to pay commission on revenue you have not yet taken.
All invoices are payable within fourteen (14) days of the issue date, in EUR unless your invoice states otherwise, plus applicable VAT.
Tell us in writing within seven (7) days of receiving it, with enough detail for us to trace it. We will investigate against your monthly statement. Undisputed amounts stay payable on the original due date — the dispute pauses the line in question, not the invoice.
After fourteen (14) days overdue we may suspend access or restrict specific features, and statutory interest and reasonable collection costs may be applied. In practice we contact you long before that point. A blocked booking engine helps nobody.
For the term you select — monthly or annual — renewing automatically for equivalent terms. Either side can decline renewal with thirty (30) days' written notice before the current term ends. No multi-year lock-in, no exit penalty.
They can, and you will hear about it at least thirty (30) days before it takes effect, by email or in-product notice. That notice window sits inside your renewal window, so you always have room to decide.
This FAQ is written to be readable. The binding version is the Terms and Conditions — the commission mechanics in particular are set out in §8.6, with the underlying definitions in §1. If anything here and there ever diverge, the Terms govern, and we would want to know about the discrepancy.

Still working out what you would actually pay?

Send us a normal month — your booking volume and your cancellation rate — and we will run it through the model and show you the invoice before you sign anything.

Talk to us >