Your Marketing. Running While You Sleep.
Trigger personalised campaigns based on guest behaviour, booking milestones, and stay history — without a marketing team to run them. Set it up once and let it drive revenue every day.
The Problem
Manual Marketing
Doesn't Scale.
You want to send a re-engagement email to guests who haven't returned in six months. Or an upsell offer three days before arrival. Or a review request the morning after checkout. All good ideas — but they never happen consistently because running a property takes all your time.
The Solution
Set It Once. Let It Work Every Day.
HotPilot's automation engine runs personalised campaigns based on triggers you define — booking confirmations, arrival countdowns, checkout events, segment changes, or re-engagement gaps. Every message is personalised, tracked, and revenue-attributed.
Features
Campaigns That Run Themselves.
The Right Message, Triggered at the Right Moment.
Define triggers based on booking status, guest segment entry, days to arrival, checkout event, or inactivity period. Each trigger fires a personalised message — or a full multi-step sequence — exactly when it will have the most impact.
Launch in Minutes, Not Months.
HotPilot ships with ready-to-use automation templates built specifically for hospitality: booking confirmation, pre-arrival upsell, check-in reminder, post-stay review request, win-back campaign, and loyalty re-engagement. Edit the copy, activate, and go.
Meet Guests Where They Actually Read.
Send automations via email, WhatsApp, or both — based on the guest's preferred channel. WhatsApp messages achieve dramatically higher open rates for time-sensitive messages like check-in reminders and day-of-arrival upsells.
Know Exactly Which Automations Pay Off.
Every automation flow is tracked against the revenue it generates. See open rates, click rates, conversions, and total attributed revenue for each campaign — so you know which flows to scale and which to optimise.
The Right Message, Triggered at the Right Moment.
Define triggers based on booking status, guest segment entry, days to arrival, checkout event, or inactivity period. Each trigger fires a personalised message — or a full multi-step sequence — exactly when it will have the most impact.
Launch in Minutes, Not Months.
HotPilot ships with ready-to-use automation templates built specifically for hospitality: booking confirmation, pre-arrival upsell, check-in reminder, post-stay review request, win-back campaign, and loyalty re-engagement. Edit the copy, activate, and go.
Meet Guests Where They Actually Read.
Send automations via email, WhatsApp, or both — based on the guest's preferred channel. WhatsApp messages achieve dramatically higher open rates for time-sensitive messages like check-in reminders and day-of-arrival upsells.
Know Exactly Which Automations Pay Off.
Every automation flow is tracked against the revenue it generates. See open rates, click rates, conversions, and total attributed revenue for each campaign — so you know which flows to scale and which to optimise.
Impact
Numbers That Speak for Themselves
Pre-built hotel templates
Channels: Email & WhatsApp
Manual sends required
Revenue attribution per flow
FAQ
Frequently Asked Questions
Everything you need to know about marketing automations.
Online
HotPilot ships with templates for: booking confirmation, pre-arrival welcome & upsell, check-in day reminder, post-checkout review request, 30-day follow-up, 6-month win-back, and loyalty re-engagement. Each is editable and can be activated immediately.
Online
Yes. The flow builder lets you define any trigger, set time delays, add branching conditions (e.g., if guest is in segment X, send version A; otherwise send version B), and connect multiple steps. You can build flows as simple or as complex as your strategy requires.
Online
HotPilot integrates with the official WhatsApp Business API. Messages are sent from your registered hotel number and appear in the guest's personal WhatsApp. You use approved message templates for transactional messages and have more flexibility for conversational follow-ups.
Online
Yes. Every message supports personalisation tokens — guest name, reservation dates, room type, property name, upsell items, and more. Messages feel hand-written even when they're fully automated.
Online
When a guest clicks a link in an automated message and completes a booking or purchase within a defined attribution window (configurable, default 7 days), that revenue is credited to the automation flow. This gives you a clear ROI figure for every campaign running in the background.
Set It Once.
Earn From It Always.
Your guests expect the right message at the right time. HotPilot delivers it — automatically, personally, and without any manual effort on your part.