Turn Conversations
Into Direct
Resort Bookings
A resort's second sale happens in conversation. Put it in the guest's pocket instead of at the back of the queue at reception.
Where The Revenue Goes
Asked. Never Answered.
Three sales the resort already had on the property, sitting in the room upstairs.
Can we keep the room until four?
twelve people at the deskIs there a table free at eight tonight?
restaurant half emptyWe are 40 people for a conference in March
a personal inbox, read MondayNot one of these needed a discount. They needed somebody free to say yes.
See It In Action
Offered When
It Makes Sense.
Upsells are ranked against what is genuinely in stock and against what this guest has already bought, so nobody is offered the spa package they paid for yesterday.
Tools this answer called
Built For Every Role
One Month, Four Different Questions
General Manager
How much of the conversation load never reached a person, and what the guests complained about.
Revenue Manager
Upsell attach rate, what sold, what sat unsold, and the rate calendar against competitors.
F&B Manager
How many covers came from the chat, and which outlet got asked about most.
Sales & MICE
Group enquiries captured with dates, headcount and budget, already in the CRM.
How We Help
What Changes on a Large Property
The guests are already here. The only question is who gets asked, and when.
| A 300-room resort | Without HotPilot | With HotPilot |
|---|---|---|
| Who offers the extras | Whoever has a free minute | Every conversation, ranked |
| Late checkout | Asked at the desk, often free | Priced, sold, on the room bill |
| Restaurant covers | Walk-ins | Offered before dinner |
| MICE enquiries | A personal inbox | A CRM lead with headcount |
| Service requests | A phone call and a memory | A tracked list with a status |
The Solution
The Parts a Resort Actually Runs On
Upsell
The second sale, ranked
Late checkout, upgrades, transfers, dining and packages, offered against live inventory and ordered by what this guest is likely to take. Sold out is sold out — the concierge will not promise a cabana that is gone.
Information
Everything a big property keeps explaining
Opening hours, how to find the second pool, what the sea-view room looks like, how two room types differ, what to do with children on a wet afternoon. Answered from your own facts and your own photographs.
Service
Requests without the phone
Towels, a cot, a table at eight, a doctor. The guest types it, it lands in the right list with a status, and nobody has to remember a conversation that happened in a corridor.
Groups
Events captured on contact
A MICE enquiry becomes a lead with dates, headcount and budget the moment it is typed, inside the CRM where somebody owns it — not in an inbox that goes quiet over a weekend.
Operations
The desk still works like a desk
Cash shifts with a sequence per till, Z-reports, handover notes, a ceiling on what can be taken in cash, and offline sync for the day the wifi at the beach bar gives up.
Retention
Reasons to come back
Loyalty tiers, perks, vouchers and referrals, with offers the concierge can look up and claim on the guest's behalf instead of printing a code nobody ever uses.
The Tool Surface
What the Concierge Can Do on a Resort
Tap any one to see what it does.
FAQ
What Resorts Ask First
Online
No. Offers are ranked per guest and checked against inventory, and anything already bought drops out. A guest who wanted directions to the spa gets directions, not a package.
Online
Yes — each is a fact in your knowledge base with its own hours, location and photographs, and the concierge answers from those rather than from a general impression of what a resort usually has.
Online
The same concierge reaches them over email, SMS and Viber, and abandoned-checkout recovery picks up the ones who got halfway through booking and stopped.
Online
The opposite. Every conversation, request and handoff sits in one inbox with a status, and staff can take over a live chat at any point in it.
HotPilot
Want to See Your Own Numbers?
A free analysis of your hotel, within the hour. You keep it whether or not you go further.
See it on your hotel
We point the concierge at your real site and rates, and show you what it answers.
Go live the same day
A guided wizard, your own branding, and the modules you actually need switched on.
Read the month
Conversations, bookings, upsells and AI cost, in one report you get every month.
Figures from one property's analytics, 22 Sept – 21 Oct 2026.