Turn Midnight Messages
Into Direct
MicroHotel Bookings
A guest writes at midnight and expects an answer. HotPilot replies in their language, checks your live rates and takes the booking before anyone wakes up.
Where The Bookings Go
Three Messages. No Reply.
Each of these reached a real property. None was answered while it still mattered.
Do you have a room for Friday to Sunday?
read at 08:30Is there a kitchen in the apartment?
answered the next dayI land at midnight — can I still check in?
never answeredBy morning all three had booked somewhere else, and nobody at the hotel knew the enquiries had existed.
See It In Action
Your Guests Book.
Your AI Assists.
Pick what a guest might send. The chips name the tools the concierge actually calls — real capabilities, not a scripted FAQ.
Tools this answer called
How We Help
What Changes in a 12-Room Property
The jobs do not disappear. They stop depending on somebody being awake to do them.
| Typical 12-room property | Without HotPilot | With HotPilot |
|---|---|---|
| Enquiry answered | Next morning | Seconds, any hour |
| Night and weekend cover | Nobody | Every hour, every language |
| Availability kept in sync | Retyped by hand | Pushed to every channel |
| Booking taken in the chat | Not possible | Search to payment |
| Prices quoted by the bot | — | Validated before sending |
The Solution
Built for Properties Without a Night Shift
Conversational booking
A concierge that takes the card
It searches live availability, builds the quote, applies the code the guest found on Instagram, and opens checkout inside the same conversation. The booking exists before the guest leaves the chat.
Follow-up
The messages you never have time to send
The nudge to the guest who got halfway through booking and stopped. The note before arrival. The review request two days after checkout. The winter offer to the people who came last winter. You pick the goal, the journey runs on its own, and it reports what it brought back.
Distribution
One inventory, every channel
Rates and availability push out to Booking.com and Expedia through Channex, and reservations come back in. When a room sells out, smart allocation offers the alternative instead of a dead end.
Your own site
A website you can change yourself
Pages are drag-and-drop sections in your own colours and type. Every field is translatable, and a language you have not written yet falls back instead of showing an empty page.
Reach
Where the guest already is
Viber, Telegram, WhatsApp and Messenger, SMS, email. The same concierge with the same facts behind all of them, so the answer does not change with the app.
Arrival
Check-in without a handover
The guest starts check-in from the chat, so a one o'clock arrival does not depend on somebody staying up. Requests land in a list with a status instead of in a phone call nobody wrote down.
The Tool Surface
What the Concierge Can Actually Do
Tap any one to see what it does. Nothing here is a roadmap item.
FAQ
What Small Properties Ask First
Online
You switch on the booking engine, the concierge and the website. Spa, cash desk, loyalty, MICE and the channel manager stay off until you ask for them — modules are granted per property, so an eight-room guesthouse never sees a screen built for a four-hundred-room resort.
Online
It hands the conversation to you rather than guessing, and it records the gap. The question you could not answer on Tuesday is a fact in your knowledge base by Wednesday, so the second guest who asks it gets an answer.
Online
No. HotPilot holds rooms, rates and reservations on its own. If you already run Clock PMS or Barsy, it connects to them instead of replacing them.
Online
So does the concierge. It replies in the language the guest wrote in and holds that choice for the rest of the conversation. At Murite one guest in eight writes in something other than Bulgarian, and nobody was hired to answer them.
HotPilot
Want to See Your Own Numbers?
A free analysis of your hotel, within the hour. You keep it whether or not you go further.
See it on your hotel
We point the concierge at your real site and rates, and show you what it answers.
Go live the same day
A guided wizard, your own branding, and the modules you actually need switched on.
Read the month
Conversations, bookings, upsells and AI cost, in one report you get every month.
Figures from one property's analytics, 22 Sept – 21 Oct 2026.