Delight Guests Before They Arrive
AI concierge, online check-in, guest profiles, and automated communications — creating a premium experience from first click to checkout.
The Problem
Your Front Desk Answers the Same 10 Questions Every Day
Guests email with the same 10 questions. Check-in queues waste their first 20 minutes. You have no idea who your repeat guests are or what they prefer.
The Solution
AI Handles the Routine, Staff Handles the Magic
HotPilot's AI concierge answers questions 24/7. Online check-in eliminates front desk queues. The CRM remembers every guest preference automatically so returning guests feel recognised from day one.
Features
Every Touchpoint, Elevated
Your 24/7 Digital Concierge
Powered by Claude AI with a knowledge base about your hotel. Answers room availability, spa hours, restaurant menus, and directions — in 4 languages. Hands off to staff when it can't help.
Check In Before You Arrive
Guests complete everything on their phone before arrival. Nationality, ID, arrival time, special requests — all done via a pre-arrival form. Walk in, get the key, go to the room.
Remember Every Guest, Automatically
Automatic profile creation from every booking. Track preferences, allergies, room requests, total spend, and lifetime value — all without manual data entry.
Boost Your Ratings on Autopilot
Automated post-stay emails with signed review links. Collect feedback while the experience is fresh. Boost your Google and TripAdvisor ratings without lifting a finger.
Your 24/7 Digital Concierge
Powered by Claude AI with a knowledge base about your hotel. Answers room availability, spa hours, restaurant menus, and directions — in 4 languages. Hands off to staff when it can't help.
Check In Before You Arrive
Guests complete everything on their phone before arrival. Nationality, ID, arrival time, special requests — all done via a pre-arrival form. Walk in, get the key, go to the room.
Remember Every Guest, Automatically
Automatic profile creation from every booking. Track preferences, allergies, room requests, total spend, and lifetime value — all without manual data entry.
Boost Your Ratings on Autopilot
Automated post-stay emails with signed review links. Collect feedback while the experience is fresh. Boost your Google and TripAdvisor ratings without lifting a finger.
Try It Live
See the AI Concierge In Action
This is a live simulation of the conversational booking experience. Click the suggestions or type to interact.
Grand Alpina Resort
Listening...
By the Numbers
Guest Experience Impact
AI-resolved queries
Avg check-in time
Guest data ownership
Avg review score
FAQ
Frequently Asked Questions
Everything you need to know about guest experience features.
Online
It uses Claude AI with a knowledge base about your hotel — rooms, amenities, policies, local attractions. Guests chat via a widget on your website. The AI answers instantly and accurately, and hands off to a human when it can't help.
Online
Yes. They receive a link before arrival to fill in their details, upload ID documents, and specify special requests. When they arrive, the front desk already has everything — just hand over the key.
Online
Yes. Guest profiles automatically sync with Mailchimp including tags for room type, booking source, and locale. You can build targeted campaigns based on real guest data.
Online
English, Bulgarian, German, and Romanian. It auto-detects the guest's language and responds accordingly. Staff can also see the full conversation in the original language.
Online
It offers to connect the guest with a human. A support ticket is created with the full chat history so staff have full context. No information is lost, and the guest never feels abandoned.
Ready to Give Every Guest
a VIP Experience?
AI concierge, instant check-in, and a CRM that remembers everything. Your guests deserve better.