Every Review. One Inbox. Zero Surprises.
Pull Google, TripAdvisor, and Trustpilot into a single inbox, let AI summarise what guests really think, and route unhappy feedback to you before it goes public.
The Problem
Your Reputation Lives in Five Tabs
Reviews land on Google, TripAdvisor, and Trustpilot while you're running breakfast service. Replies slip for days, patterns go unnoticed, and one frustrated guest goes public before anyone at the desk even knew there was a problem.
The Solution
One Inbox, Smarter Routing
Review Hub aggregates every platform into one inbox, summarises trends with AI, publishes your best quotes as website highlights, and asks guests how their stay was before the review sites do — routing unhappy guests to you privately.
Features
Turn Guest Feedback Into Your Best Marketing
Stop Tab-Hopping. Start Responding.
Every review from Google, TripAdvisor, and Trustpilot streams into a single inbox, sorted by recency, rating, and platform. See what needs a reply at a glance and respond from one place — response times drop from days to hours.
Know What Guests Think — Without Reading 400 Reviews
AI digests every new review and surfaces the patterns: what guests rave about, what keeps coming up, and what changed since last month. Walk into Monday's meeting with the answer, not a stack of screenshots.
Your Best Reviews, Working the Front Desk
Pick your strongest quotes — or let HotPilot suggest them — and publish them as polished highlights on your booking site. Real guest words next to the Book Now button convert better than any tagline you could write.
Happy Guests Go Public. Unhappy Ones Come to You.
After checkout, guests get a quick how-was-your-stay message. Delighted guests are guided to Google or TripAdvisor; disappointed ones are routed to a private recovery flow where your team can make it right — before it becomes a one-star story.
Connect the Platforms, Then Ask at the Right Moment
Wire up Google, Tripadvisor and your OTA profiles once, set the rating threshold that decides who gets asked publicly, and choose the order platforms are offered in. Guests at or above the threshold get one-tap links; everyone else goes to a private apology and a manager follow-up.
Stop Tab-Hopping. Start Responding.
Every review from Google, TripAdvisor, and Trustpilot streams into a single inbox, sorted by recency, rating, and platform. See what needs a reply at a glance and respond from one place — response times drop from days to hours.
Know What Guests Think — Without Reading 400 Reviews
AI digests every new review and surfaces the patterns: what guests rave about, what keeps coming up, and what changed since last month. Walk into Monday's meeting with the answer, not a stack of screenshots.
Your Best Reviews, Working the Front Desk
Pick your strongest quotes — or let HotPilot suggest them — and publish them as polished highlights on your booking site. Real guest words next to the Book Now button convert better than any tagline you could write.
Happy Guests Go Public. Unhappy Ones Come to You.
After checkout, guests get a quick how-was-your-stay message. Delighted guests are guided to Google or TripAdvisor; disappointed ones are routed to a private recovery flow where your team can make it right — before it becomes a one-star story.
Connect the Platforms, Then Ask at the Right Moment
Wire up Google, Tripadvisor and your OTA profiles once, set the rating threshold that decides who gets asked publicly, and choose the order platforms are offered in. Guests at or above the threshold get one-tap links; everyone else goes to a private apology and a manager follow-up.
Impact
Reputation, Measurably Better
Platforms in one inbox
Faster review responses
Avg rating uplift
Issues resolved privately
NEXT
Reviews Are One Step in the Guest Journey
The same automation layer that asks for a review also runs pre-arrival, in-stay and win-back messaging — email, SMS and WhatsApp from one place.
FAQ
Frequently Asked Questions
Everything you need to know about Review Hub.
Online
Google Reviews, TripAdvisor, and Trustpilot at launch. Reviews from all connected platforms flow into the same inbox, and we're adding more sources based on what hoteliers ask for.
Online
AI reads every new review and condenses them into plain-language digests: overall sentiment, recurring themes like breakfast or check-in speed, and how trends compare with previous periods. You get the signal without re-reading hundreds of reviews.
Online
Yes. You approve every highlight before it goes live. HotPilot suggests standout quotes, but nothing is published to your booking site without your sign-off — and you can swap or remove highlights at any time.
Online
No — every guest receives the same feedback request and remains free to post a review anywhere. The recovery flow simply opens a direct, private channel first, so your team gets a chance to fix the problem while the guest still cares.
Online
Automatically after checkout, at a timing you control, in the guest's own language. You configure the delay and message tone once, and the flow runs for every departure without anyone lifting a finger.
Online
For connected platforms that support it, you can write and publish responses straight from the inbox. For the rest, HotPilot deep-links you to the exact review so a reply is two clicks away — with AI-drafted suggestions to start from.
Ready to Own
Your Reputation?
Bring every review into one inbox, publish your best praise, and catch unhappy guests before they go public.